Refund policy

Return and Refund Policy for Digital Products

Effective Date: 21/11/2024

At Agata Fitness, we take pride in offering high-quality digital fitness products, including workout plans, nutrition guides, and other resources to support your fitness journey. Since our products are digital and delivered immediately upon purchase, all sales are final, and we do not accept returns or provide refunds under any circumstances.

1. All Sales Are Final

Due to the nature of digital products:

  • Once a purchase is completed and access to the product is granted, it cannot be returned or refunded.
  • This policy is in place to protect the integrity of our content and ensure fairness to all customers.

2. Exceptions

While we do not offer refunds or returns, exceptions may be made in the following rare circumstances:

  1. Non-Delivery of Product:

    • If you did not receive the digital product due to an error on our part, such as incorrect email delivery, please contact us within 48 hours of purchase. We will ensure that the issue is resolved promptly.

  2. Technical Issues:

    • If the digital product is defective or there is a technical issue that prevents access, we will work with you to resolve the issue. This may include reissuing the product or providing technical support.

  3. Unauthorized Transactions:

    • If you suspect that your purchase was made fraudulently or without your authorization, please contact us immediately with documentation to support your claim.

3. Customer Responsibility

It is your responsibility to:

  • Review the product description, requirements, and compatibility details carefully before making a purchase.
  • Ensure that your device meets the technical requirements necessary to access the product.
  • Save copies of the product upon delivery, as Agata Fitness cannot guarantee indefinite access.

4. Support and Resolution

We are committed to your satisfaction and stand by the quality of our products. If you experience any issues:

  1. Contact us at support@agatafitness.com with the subject line "Support Request - [Order Number]."
  2. Provide detailed information about your issue, including:
    • Full name
    • Proof of purchase (order receipt or confirmation email)
    • Description of the problem
  3. Our team will respond within 2-3 business days and work with you to resolve your issue.

5. Changes to This Policy

Agata Fitness reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on our website with the updated effective date.

Contact Us

For any questions or concerns about your purchase, please contact us at:

Agata Fitness
Website: www.agatafitness.com
Email: support@agatafitness.com